QUALITY CONTROL
At NY|Keymakers dispatching service, accurate and responsive call handling is critically significant.
Just as it is essential to listen carefully to the emergency caller's every detail, it is also crucial to follow each call or message protocol to the letter.
Some customers have an emergency or have an Estimate request Inquiry; others prefer to schedule a service, some call, others email a message to the office for handling the next morning. We follow your instructions to the T.
- Our excellent Supervised (24/7) Quality Control Process assures that:
- We obtain the right information - every time
- The message follows the precise protocol - every time
- The customer receives a Quality Controlled call - every time
ALL THE TIME!
Professional management in our state of the art Dispatch Center.
Quality Control is important to NY|Keymakers and to our customers. That's why every member of our staff plays a role on the quality control panel. In addition to analyzing and providing the accurate solution for every call, field supervisors also visit customers randomly while our technicians deliver the service.
Supervisors are around the agents and observe the agents while they handle the call and follow the complete path through field supervisors and the technicians to the final successful delivery of the service to the satisfaction of our customers.
Whereas at some companies calls are supervised at random, we use an intense always-on quality control process performed on each and every transaction, assuring the delivery of the best service always. Customer Follow-up for every service is followed by a follow-up call to verify the satisfaction of our customers as well as a compliance call to our technician, to make sure that the problem was solved to our customer's satisfaction.
Our Qualified Locksmith Technicians are ready 24/7 to deliver Quality Controlled services at the best prices.
Call us at 1-212-539-1515 for any locksmith related questions or problems.
NY|Keymakers